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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wendy Lopez

Wendy Lopez

July 11, 2026

5  out of  5
rating by Wendy Lopez
"⭐⭐⭐⭐⭐

I recently shopped for auto insurance for the first time while adding my 18-year-old daughter to my policy, and Jazmin made the entire experience easy and stress-free. She was incredibly knowledgeable about all of the insurance options available and took the time to explain everything clearly, making sure I found the best coverage for our needs.

Jazmin was friendly, patient, and professional from start to finish. Her outstanding customer service is the reason I’ll be returning and recommending her to friends and family. Thank you, Jazmin, for making what I thought would be a complicated process such a smooth experience!"
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Ana Higareda

July 8, 2026

5  out of  5
rating by Ana Higareda
"Customer service is top notch. Thank you Angie and Peggy for your great service!!"
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Anthony Medina

July 8, 2026

5  out of  5
rating by Anthony Medina
"Peggy and Angie are always friendly and helpful. They give quality service and make things easy!"
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Adriana Martinez

July 6, 2026

5  out of  5
rating by Adriana Martinez
"Jazmin is the best. Called for a quote and she was prompt and efficient in answering all my questions and addressing my concerns!"
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Servando Diaz

June 24, 2026

5  out of  5
rating by Servando Diaz
"Excellent service! Jazmin Aguilera provided support for our business when we needed to provide updated insurance documents to our landlord. She guided us through the requirements and had a quick turnaround on the paperwork we needed to keep our business running!"
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beckie welty

June 24, 2026

5  out of  5
rating by beckie welty
"Angie worked with me to get reasonable auto insurance for my granddaughter before she goes away to college. She was friendly, positive, polite and professional and worked with me to stay within my budget.
Peggy Bates and her staff provide professional quality insurance products and service and I highly recommend them for all your insurance needs."
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YULIANA RIVERA

June 17, 2026

5  out of  5
rating by YULIANA RIVERA
"Jazmin was very helpful, professional, and explained everything clearly. She made the process easy and answered all my questions. Highly recommend Jazmin and State Farm! ⭐⭐⭐⭐⭐"
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Andrew Romo

June 17, 2026

5  out of  5
rating by Andrew Romo
"Jasmin was very helpful and made the whole process easy to understand. She was friendly, patient, and answered all my questions without making me feel rushed. Great experience with this State Farm location."
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Ena Emoto

June 17, 2026

5  out of  5
rating by Ena Emoto
"I am grateful to have worked with Angie of State Farm. Besides being efficient and knowledgeable, she is very kind and understanding. I appreciate her helpfulness and her patience to listen to concerns and questions. Thank you, Angie!"
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Miriam Figueroa

June 5, 2026

5  out of  5
rating by Miriam Figueroa
"I’ve always had a great experience with Peggy Bates’soffice! I’ve been insured by State Farm for over 30 years and have always had exceptional service from everyone in her office. Angelica is the best! And Jazmin has been there when Angie isn’t available! Even Peggy had reached out when they’ve been extremely busy! When I had my car accident about 3 years ago, everything was taken care of very efficiently and quickly! And any time I’ve had issues they have resolved them without any delay! I would recommend Peggy Bates for your insurance! If I could give them 10 stars, I would! Thank you Peggy and staff for always being there for my family!"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 30+ years and are grateful you’ve trusted our office with your insurance needs.

We’re so glad to hear that you’ve consistently received exceptional service from Peggy, Angelica, Jazmin, and the team—especially during the time of your accident. Our goal is to make everything as smooth, efficient, and stress-free as possible, and it means a lot to know we delivered that for you.

Thank you again for the 10-star recommendation and for allowing us to be there for your family. We’re always here whenever you need us!"
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Irene Uriarte

May 19, 2026

5  out of  5
rating by Irene Uriarte
"Working with Angie for both my life insurance and car insurance for over 15 years has been such a blessing. Through every stage of life, she has always been professional, trustworthy, patient, and truly cared about making sure my family and I were protected. She always takes the time to answer questions, explain everything clearly, and make the process easy and stress-free. It’s rare to find someone so consistent, knowledgeable, and genuinely dedicated to her clients. I’m so grateful for all the guidance and support over the years. Highly recommend Angie to anyone looking for an insurance agent who truly cares!"
We responded:
"Wow, thank you for the 5-star review, Irene! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Ana Limon

May 12, 2026

1  out of  5
rating by Ana Limon
"I am not sure how Peggy has all these great reviews, I have emailed her twice and called her office with no response. I am paying $382 in insurance and I get no responses at all."
We responded:
" Thank you for your feedback, Ana. We apologize for any inconvenience you may have encountered with us here on State Farm Agent Peggy Bates’s Team. It is our utmost priority to provide exceptional insurance service, and we are terribly disappointed that we did not meet your expectations. We would appreciate the opportunity to understand more about your experience and address any concerns, so please give our office a call so we can discuss it in person.Thank you for your feedback, Ana. We apologize for any inconvenience you may have encountered with us here on State Farm Agent Peggy Bates’s Team. It is our utmost priority to provide exceptional insurance service, and we are terribly disappointed that we did not meet your expectations. We would appreciate the opportunity to understand more about your experience and address any concerns, so please give our office a call so we can discuss it in person."
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Jonathan Arteaga

May 1, 2026

5  out of  5
rating by Jonathan Arteaga
"Angie was so helpful and patient, quick to answer any questions i had and was always listening to my concerns and providing feedback. She made getting my car insured so easy and was very kind. I definitely recommend her for anything insurance"
We responded:
" Thank you for the amazing review, Jonathan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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crissi romero

April 27, 2026

5  out of  5
rating by crissi romero
"Peggy Bates was quick and efficient, Peggy stated I would be contacted within the hour. I was Jessica was exceptional great assisting with the follow up and completed/processed my request. All done within the hour! Great team! Thank you both!"
We responded:
"Crissi, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Peggy Bates’s Team!"
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Evi lopez

April 27, 2026

5  out of  5
rating by Evi lopez
"I been with State Farm office for about 30 years. I usually talk to Angie Gonzalez with any questions and Peggy Bates . Thank you
Ladies for always helping me all these years . Thank you State Farm ."
We responded:
"Thank you for the amazing review, Evi! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Genesis & Manny Trucking, Inc

April 8, 2026

5  out of  5
rating by Genesis & Manny Trucking, Inc
"Jazmine great customer service"
We responded:
"Thank you for the amazing review, Genesis! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Anthony Castro

April 1, 2026

5  out of  5
rating by Anthony Castro
"My partner and I have had an amazing experience with State Farm! From the start, their customer service has been outstanding everyone we’ve spoken to has been friendly, knowledgeable, and genuinely helpful. They take the time to explain everything clearly and make sure we feel confident in our coverage.

The pricing has also been very reasonable for the level of service and protection we’re getting, which was really important to us. It’s great knowing we’re getting good value without sacrificing quality.

Overall, we’re both extremely happy with our decision to go with State Farm and feel well taken care of. Highly recommend to anyone looking for reliable insurance and top-tier customer service!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Peggy Bates’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Peggy Bates’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Lem Lockett

March 30, 2026

5  out of  5
rating by Lem Lockett
"Peggy and her staff always handle my auto insurance needs in a timely and professional manner. I would advise anyone seeking auto insurance to use this agency!"
We responded:
"Thank you for the amazing review, Lem! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Andrea Wells-Cole

February 10, 2026

5  out of  5
rating by Andrea Wells-Cole
"Staff very friendly and helpful"
We responded:
" Thank you for taking the time to leave such a great review, Andrea. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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rocio sandoval

February 2, 2026

5  out of  5
rating by rocio sandoval
"Angie helped me and she is wonderful, definitely recommend this office for your insurance needs"
We responded:
"Thanks so much for the amazing review, rocio! We really appreciate your support here in Santa Ana . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Peggy Bates’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Santa Ana . "
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Anita Almazan

January 29, 2026

5  out of  5
rating by Anita Almazan
"Peggy Bates – State Farm insurance agency
I receive excellent service from Angie and Peggy whenever there is an issue that needs attention. They respond back to me with Information needed to resolve the issue in a timely manner. And they are friendly and knowledgeable also."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Peggy Bates’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!  "
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Kenneth Benson

January 28, 2026

5  out of  5
rating by Kenneth Benson
"I have only good things to say, regarding the State Farm team at State Farm team really handles the business and as a State Farm customer. It’s nice to know that they’re truly on the consumer side, As well as businesses."
We responded:
"Thank you so much for the 5-stars, Kenneth! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Orlando Rodriguez

January 27, 2026

5  out of  5
rating by Orlando Rodriguez
"Angie made the process of removing a vehicle I sold from my policy fast and over the phone."
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Viviana Herrera

January 13, 2026

5  out of  5
rating by Viviana Herrera
"I have been with Peggy Bates for several years now. Always such a great experience working with all of the staff there. Thank you all for your outstanding work and for being so responsive to any question and/or concern I may have."
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Martha Perez

December 23, 2025

5  out of  5
rating by Martha Perez
"My Insurance agent Peggy Bates and Angie Aguirre make the best team at State Farm Insurance! They are very knowledgeable, professional, and prompt. They have been helping our family for 30+ years.
We highly recommend them ❤️"